Shipping, Returns, and Refund Policy
We firmly believe in making it as easy as possible for you to feel comfortable with your shopping experience at Quest 4Chem.
Our hassle-free refund policy provides the assurance you deserve in your online purchase by offering a full refund or dispatch if your order returns back to the pharmacy due to any issue with customs of shipping country (worldwide) to your address without any extra shipping cost.
There will be no refund if your parcel gets returned due to following reasons;
1. Addressee not available at the time of delivery
2. Notice left by the post to the addressee
3. Delivery missed by addressee
4. Addressee advised to pick up the parcel from the post
Keep tracking your parcel to avoid such conditions. You will have to pay extra shipping cost if opt for re-dispatch.
Note: There is no refund to the orders where shipping countries have restrictions on the import of the medicines. This is the sole responsibility of the customers to provide and submit all the documents required for the clearance of shipment to the customs or post of the shipping country. However, we do offer discreet packaging for free to avoid customs related issues.
Once a prescription and non-prescription products have been dispensed it cannot be returned for any reason. Under the pharmaceutical law, prescription drugs are not returnable. So before placing an order please consult with your physician regarding your medications.
In other cases, if you feel to change the product or experience any side effects by the medicine. You need to immediately contact your doctor. Your dispensed product will be replaced by another brand or dosage form as per the written recommendation by the physician only, hence no extra charge for the replacement in this case.
If you have missed your delivery and your local post has sent the parcel back to us, then shipping charges will be applicable to resend the parcel to the same address.
All prescription returns are destroyed in compliance with FDA regulations.
The order may cancel and issues a refund of the amount that will be made to you for the following reasons.
1.Non-availability of Prescription for your Order.
2.Non-availability of the product with our vendors.